Purpose of This Policy

At Houston Tactical Patrol LLC, we value professionalism, reliability, and client satisfaction. This Refund Policy is designed to clearly explain how refunds, cancellations, billing disputes, and service-related concerns are handled. Our goal is to maintain transparency while protecting both our clients and our company from misunderstandings regarding scheduled services and contractual obligations.

This policy applies to all patrol services, armed and unarmed security services, event security, mobile patrol contracts, alarm response services, standing guard assignments, temporary contracts, and consulting services provided by Houston Tactical Patrol LLC.

Houston Tactical Patrol LLC is committed to providing professional security and patrol services with transparency and fairness. This Refund Policy outlines the circumstances under which refunds may be issued for services rendered or contracted.

1. Payments and Service Agreements

Houston Tactical Patrol LLC does not require a security deposit upon signing a service agreement unless otherwise stated in writing. Payment is due according to the terms outlined in the client’s service agreement, invoice, or approved billing schedule. Clients are only billed for services to be provided or services already rendered.

• Houston Tactical Patrol LLC does not collect traditional security deposits for standard patrol or security service agreements unless specifically stated in writing.
• Deposits may include scheduling fees, reservation fees, operational planning costs, or administrative processing charges.
• Certain long-term contracts may include custom refund terms outlined in the service agreement.
• If Houston Tactical Patrol LLC is unable to provide the contracted service due to internal operational limitations, the client may be eligible for a full or partial refund.
• Refund approvals are determined by management after review of the contract terms and circumstances.

Long-Term Contracts: For monthly or long-term security agreements:

• Refund eligibility depends on the written agreement signed by both parties.
• Early termination fees may apply.
• Unused prepaid service hours may be credited at management discretion.

Event Security Reservations: Event security staffing often requires advance scheduling and reserved personnel. Because of this:

• Event deposits are typically non-refundable within the cancellation window.
• Larger events requiring multiple officers may include additional staffing commitment fees.
• Deposits paid to secure patrol, event security, or contracted security services are generally non-refundable.
• In certain circumstances, management may approve a partial refund if cancellation occurs within the approved notice period.

2. Client Cancellations and Company Protections

Houston Tactical Patrol LLC understands that schedules and operational needs may change. Clients are encouraged to notify the company as early as possible if services must be canceled or rescheduled.

Scheduled Patrol or Security Services — Houston Tactical Patrol LLC may, at its sole discretion, allow a client to request termination of services within 30 days of the service start date by providing written notice. Approval of termination requests does not waive any outstanding balances, contractual obligations, staffing costs, or operational expenses already incurred.

• Written termination requests must be submitted by email or other approved written communication.
• Clients remain responsible for payment of services already completed before termination.
• Any approved refund will apply only to prepaid services not yet performed and only after all administrative, scheduling, staffing, dispatch, and operational expenses have been deducted.

Cancellation and Refund Eligibility:

• Refunds, if approved, may only apply to services paid for but not yet performed.
• Houston Tactical Patrol LLC is under no obligation to issue a refund unless required by written agreement or applicable law.
• Completed services are strictly non-refundable. Partially completed services are also non-refundable if personnel were assigned, dispatched, or operational resources were allocated.
• Refund requests are reviewed on a case-by-case basis and are subject to final approval by management.
• Houston Tactical Patrol LLC reserves the right to deny any refund request involving: breach of contract, failure to make timely payments, unsafe work conditions, client misconduct, false claims, lack of cooperation, third-party interference, service interruptions outside company control, or situations where services were substantially performed.
• Cancellations made 72 hours or more before the scheduled service date may qualify for a partial refund. Administrative, scheduling, transaction, and processing fees may still apply.
• Requests for refunds must be submitted in writing. Refunds are not guaranteed and are subject to management approval.

Cancellations Within 72 hours: Cancellations made less than 72 hours before the scheduled service are generally non-refundable. Security personnel scheduling, operational preparation, transportation arrangements, and equipment allocations begin before deployment. Houston Tactical Patrol LLC reserves the right to retain all or part of the payment to cover operational expenses.

Same-Day or Emergency Services: Emergency security services require immediate staffing and operational deployment. Therefore:

• Same-day bookings are non-refundable once personnel are assigned.
• Alarm response dispatches are non-refundable after dispatch confirmation.
• Emergency call-out fees are non-refundable.

Rescheduling Requests & No-Show Clients: Clients may request rescheduling (subject to officer availability; additional fees may apply). If a client fails to appear, provide access, or communicate after services are scheduled, the service may be considered completed for billing purposes, and refunds will not be issued for no-show situations.

3. Service Dissatisfaction and Service Concerns

Houston Tactical Patrol LLC takes all client concerns seriously and strives to maintain high professional standards. If a client believes services were not performed according to the contract or company standards:

• The client must submit a written complaint within 7 business days of the service date.
• The complaint should include: date/time of service, location, description of the issue, names of involved personnel (if known), and any supporting documentation or evidence.

Internal Review Process: Upon receiving a complaint, management may review officer reports, patrol logs, dispatch records, conduct interviews, review body camera or surveillance footage when available, and review contractual obligations.

Possible Resolutions: If Houston Tactical Patrol LLC determines that services did not meet agreed standards, management may provide a partial refund, a service credit, additional patrol coverage, corrective action, or other reasonable accommodations. Refunds for dissatisfaction are evaluated on a case-by-case basis and are not automatically guaranteed.

Houston Tactical Patrol LLC reserves the right to deny refund requests that are unsupported, fraudulent, abusive, or inconsistent with documented service records. If the claim is validated, the company may offer a partial refund, service credit, or corrective services at no additional charge. Refund decisions are made at the sole discretion of management.

4. Billing Errors and Payment Disputes

Houston Tactical Patrol LLC encourages clients to review invoices carefully. If a client believes they were billed incorrectly:

• The client must notify the company promptly. Billing disputes should be submitted in writing.
• The company may request supporting documentation related to the disputed charge.

Investigation of Billing Disputes: Management will review contracts, signed agreements, service logs, dispatch records, officer timesheets, and payment confirmations. Verified billing errors will be corrected promptly. Approved refunds related to billing issues are generally processed within 7–14 business days.

Chargebacks: Clients are encouraged to contact Houston Tactical Patrol LLC before initiating a chargeback. Fraudulent or unjustified chargebacks may result in suspension of services, collections activity, or legal action when applicable.

5. Refund Processing and Limitations

Approved refunds, if any, are processed using the original payment method whenever possible. Houston Tactical Patrol LLC reserves the right to issue account credits in place of monetary refunds when deemed appropriate by management. Depending on the payment provider, processing may take several business days.

• Credit/Debit Card Refunds: Typically 5–14 business days.
• ACH or Bank Transfers: Typically 7–14 business days.
• Cash Payments: Refunded according to company procedures.
• Checks: Processing times may vary.

Houston Tactical Patrol LLC is not responsible for delays caused by financial institutions, payment processors, or third-party vendors. The company reserves the right to delay or withhold refunds during ongoing investigations involving disputes, chargebacks, fraud concerns, contract violations, or unpaid balances.

Documentation Requirements: The company may require proof of payment, signed agreements, invoice numbers, or government-issued identification. Failure to provide requested documentation may delay refund processing.

6. Non-Refundable Services, Fees, and Operational Costs

The following services, fees, and operational expenses are generally non-refundable:

• Completed patrol services
• Security officer dispatch fees
• Consultation services already performed
• Risk assessments and security planning
• Services already assigned or dispatched
• Emergency response services
• Customized security planning or consulting already performed

Houston Tactical Patrol LLC reserves the exclusive right to determine which operational costs, staffing expenses, administrative charges, scheduling fees, and preparation costs have already been incurred before evaluating any refund request. The company’s internal operational records, dispatch logs, officer timesheets, and management determinations shall be considered authoritative in resolving disputes.

7. Force Majeure and Uncontrollable Events

Houston Tactical Patrol LLC shall not be held liable for service interruptions, delays, or inability to perform services due to circumstances beyond reasonable control. These circumstances may include but are not limited to: severe weather, hurricanes, flooding, fires, natural disasters, government actions or restrictions, civil unrest, riots, power outages, communication system failures, transportation disruptions, medical emergencies, labor shortages, or threats to personal safety.

Under these conditions: services may be delayed, suspended, modified, or canceled. Refund requests will be evaluated individually. Houston Tactical Patrol LLC may offer rescheduling options or service credits when appropriate. The company will make reasonable efforts to communicate with clients during emergency situations.

8. Contact Information

Clients with questions regarding refunds, cancellations, disputes, or billing concerns may contact Houston Tactical Patrol LLC using the information below. For faster assistance, please include: full name, company name (if applicable), invoice number, date of service, and description of the concern.

Houston Tactical Patrol LLC
700 Smith St. Unit 61070
Houston, TX
(281) 994-7246
TXDPS License: B31227201
[email protected]

For refund requests or billing concerns, please use the contact details above.

9. Policy Updates and Modifications

Houston Tactical Patrol LLC reserves the right to modify, revise, or update this Refund Policy at any time without prior notice. Updated versions may be posted on the company website, included in service agreements, distributed electronically, or provided upon request. Continued use of Houston Tactical Patrol LLC services after policy updates constitutes acceptance of the revised terms.

10. Limitation of Liability

Houston Tactical Patrol LLC shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from service cancellations, scheduling conflicts, delays, staffing limitations, or denied refund requests. The maximum liability of Houston Tactical Patrol LLC for any claim related to services or refunds shall not exceed the amount actually paid by the client for the disputed service.

11. Acceptance of Terms

By booking, scheduling, or paying for services with Houston Tactical Patrol LLC, the client acknowledges and agrees to the terms outlined in this Refund Policy. Clients are encouraged to review all contracts, invoices, and service agreements carefully before submitting payment. Houston Tactical Patrol LLC appreciates the trust placed in our company and remains committed to providing professional and dependable security services.